Debt collectors, never known for their soft touch, have apparently ratcheted up their offensive tactics (pun intended) once again. An agency in Phoenix, Arizona, called Auto Financing Network (AFN), bullied one delinquent borrower by creating a website using her name as the URL and pronouncing that she hadn’t paid the loan for her Chevy Cavalier.

When the owner missed a payment, the company repossessed the car, informing the owner they were able to do so quickly because they’d hidden a GPS tracking device on the vehicle.

According to the TPMMuckraker’s account of the story, the borrower was apparently able to regain possession of the car after making a payment. But a few months later, when she fell behind on payments again, the company created a website using the borrower’s name with the title, “Jennifer Dicks isn’t paying for her Cavalier!”

AFN President Michael Fischer then began a series of dozens of defamatory and harassing text messages saying things like “I wish you died when you fell off the roof” and calling the borrower a “loser” and “f****** retarded,” said the TPMMuckraker story.

According to AFN’s website, the company’s top three priorities for 2008 are “#1 Treat customer right; #2 Treat customer right. #3 Treat customer right.”

Ms. Dicks has retaliated with a lawsuit.

Have you had an experience — good or bad — with debt collectors?